Refund policy

We glady accept returns for items in original unworn condition with tags attached. 

Returns must be lodged (via email) within 10 days from the date you received your goods and we will provide you with a store credit for the total purchase cost of your item(s), excluding original postage costs.

 The following Items unfortunately can not be returned :

NON RETURNABLE ITEMS :

  • Sunglasses 
  • Surfboards  
  • Sale items
  • Jewellery 
  • Swimwear 
  • Drink bottles 
ONLINE RETURNS PROCESS

To return an item from your online order for a store credit follow the steps below.

  • 1. Please contact our online team - hello@highvoltagesurf.co.nz
  • 2. Pack the items you wish to return into a secure package.
  • 3. Address your return to High Voltage Surf Online Returns, and send your parcel to:

                                                     High Voltage Surf 

                                                     80 Kerikeri Road 

                                                      Kerikeri  0230

For security and peace of mind, we strongly suggest using a tracked postal service as we are not liable for lost or damaged parcels.
Once received, we will inspect and process the goods within 48 hours and we will email you the details of your store credit. If you would like an update on your return or If you experience any issues with the above steps contact our team at hello@highvoltagesurf.co.nz

RETURNS & EXCHANGES TO OUR PHYSICAL STORE

If you would prefer to return your purchase personally, we accept returns for either a store credit or exchange in our store. Simply pop into High Voltage Surf Kerikeri with a copy of your order confirmation email or packing slip, please ensure all items are in an original, un-worn condition with tags still attached. 

FAULTY AND DAMAGED PRODUCT RETURNS

If any of the items in your order are faulty or arrived damaged, please contact us at hello@highvoltagesurf.co.nz as soon as possible and these will be dealt with as per the manufacturers warranty.

RETURN TERMS & CONDITIONS

All items returned must be returned in the original condition with tags attached (unless faulty). Any packaged goods must be returned with the packaging in its original condition or may not be accepted (unless faulty). Please ensure all returned clothing items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty). Online purchases may only be returned by sending them to the Returns Address as per the process above or by visiting our physical store. If you have any questions, please contact us for assistance. 

ITEMS PURCHASED IN STORE 

If you would like to return an item purchased in store we will happily offer an exchange or a Store credit. When returning your goods purchased from our store, here's what we need from you: 

  • All items in original, unworn condition with tags still attached
  • Your receipt or proof of purchase 
  • Goods are to be returned within 10 days from purchase

* Returns are unable to be processed on goods purchased on sale so please choose carefully, if the goods are deemed faulty we will meet our obligations under the Consumer Guarantees Act.